Read The Definitive Guide To IT Service Metrics (Thought Leadership)

[Download.1Auj] The Definitive Guide To IT Service Metrics (Thought Leadership)

[Download.1Auj] The Definitive Guide To IT Service Metrics (Thought Leadership)

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Book Details :
Published on: 2012-08-30
Released on:
Original language: English

IT service metrics: Manage them. Measure them. Make them work for you. Measuring success is crucial, but how do we do it How can we be sure that the IT services we offer are adding real value to our business Metrics are an invaluable tool for measuring the effectiveness of IT service provision. Used effectively, metrics enable businesses to assess performance in order to inform the decision-making process, drive change and realize improvements. They facilitate cost savings through economical use of finance and resources, and ensure that the services provided are appropriate - thereby strengthening customer loyalty. Based on ITIL® and other service management frameworks and standards Up-to-date, based on the ITIL® framework, as well as COBIT®, ISO/IEC 20000, PMI® and ISO/IEC 27000, The Definitive Guide to IT Service Metrics will show you how to integrate metrics into your business and maximize their usage and effectiveness. You will learn what to consider when gathering and reporting information and how to secure and protect your company's metrics. Use metrics to benefit your IT department and the business as a whole Used just as they are, the metrics in this book will bring many benefits to both the IT department and the business as a whole. Details of the attributes of each metric are given, enabling you to make the right choices for your business. You may prefer and are encouraged to design and create your own metrics to bring even more value to your business - this book will show you how to do this, too. About the authors Kurt McWhirter is a recognized authority on using the ITIL® framework and has more than 30 years' experience in IT strategic planning, operations management, and enterprise process design and implementation. He is certified as an ITIL® Expert and ISO/IEC 20000 Consultant and is an accredited ITIL® Trainer. Ted Gaughan has more than 25 years' experience in business/technical strategic development, program/project management, and IT engineering and operations management. He is a certified Project Management Professional (PMP®), Process Design Engineer (CPDE®), ITIL® Expert, ISO/IEC 20000 Consultant and TIPA Lead Assessor. The definitive guide you can't afford to be without! Creativity Thinking Skills Critical Thinking Problem ... Quotes. What information consumes is rather obvious: it consumes the attention of its recipients. Hence a wealth of information creates a poverty of attention and a ... Top 3 Metrics to Measure Customer Engagement Totango ... Businesses these days are making significant efforts to delight their customers and for good reasons. One of the key areas where businesses focus their efforts is in ... Marketo - Best Practices and Thought Leadership Welcome to the Marketo Blog! Be sure to sign up to receive updates on the latest trends best practices and strategies to turn your marketing into revenue. Customer Success: The Definitive Guide 2017 Customer Success is transformative. Whether you have a Software-as-a-Service subscription or membership business or you sell one-off products or services and simply ... Sessions AGENDA17 The AGENDA17 schedule will be available shortly. Below is a general schedule overview for the 2017 conference. Home - Public - CEB Corporate Leadership Council Companies with membership have exclusive access to this CEB Corporate Leadership Council content. CEB Corporate Leadership Council serves HR professionals at ... Best Social Media Metrics: Conversation Amplification ... 4 incredible social media metrics help crystallize effectiveness of your SM efforts: Conversation Amplification Applause & Economic Value. IDesign: Excellence. Professional Growth. Leadership. At n&k Technology we faced a tough challenge of training a new crew of recent CS graduates for sustaining engineering of a large code base while at the same time ... Customer Success-driven Growth - Lincoln Murphy's ... Lincoln Murphy's Marketing Sales and Customer Success Thought Leadership Forbes Insights Marketing and Sales. Forbes Insights Webinar: Personalized Marketing Out Individualized Marketing In. Forbes Insights Webinar: How Sales Reps Can Best Meet the Needs ...
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